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use code: JJPB05

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Most FAQ

Q:Can I return or cancel the dress if I change my mind?

Each dress is made to order in JJsprom, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.

Q:How long can I receive my item?

Receiving time is based on the tailoring time + shipping time, you will find them in the product pages "Shipping & Policies"

Q:How can I make sure I order the correct size and fit?

Compare your unique measurements with JJsprom's size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.

Q:Can I order this dress in a different style/fabric/length?

Please understand that each dress is carefully tailored to match exactly what you see in the photos, so unfortunately we are unable to modify the fabric/length in any way. Currently, the two acceptable changes are removing the trains and adding spaghetti straps, only for dresses with simple designs.

Q:What payment methods do you currently accept?

We currently accept payment via PayPal, Credit Card online or Western Union, Wire Transfer offline. We also take security very seriously indeed, so your details will be safe with us.

Q:How can I check my order status?

If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please sign in "My Account" first and click "My Orders" at any page of the website.

Q:Are there any additional fees involved in shipping?

In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. We will mark the package in low value, but we can't promise no sales tax.

Q:Where can you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, However if such a rare event were to occur, we will get in touch with you ASAP.

Q:What kind of warranty or guarantee do you offer on your products?

We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

Q:What is your Return Policy?

Customers need to contact www.JJsprom.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

Q:How much will the shipping cost?

We have two shipping methods including express shipping and standard shipping. In general, the express shipping cost is $17 and the standard shipping cost is $12 per order. Currently, we cooperate with DHL, UPS, TNT, FedEx etc. to ship our orders.